Thank you for buying your research reagents at our trusted cold products
The Gentaur web shop
If your laboratory is not entirely satisfied with your purchase or the cold shipment of this reagent we will help you by offering a full guarantee.
For returns you have 60 calendar days to return an reagent from the date you received it.
To be eligible for a return, your antibody or Elisa must be unused and stored in the same condition that you received it.
Elisas are to be stored a + 4 C
Antibodies for research are to be stored at - 20 C
Recombinant proteins for cell culture are to be stored at -20 C
Pcr and qPcr research reagents are stored at – 20 C
Your laboratory reagent must be in the original packaging. Your box needs to have the receipt or proof of purchase.
When we receive your box, we will inspect it and notify you that we have received your returned reagent.
We will immediately notify you on the status of your refund after inspecting the antibody, Elisa or protein.
If your return is approved, we will initiate a refund to your bank account or credit card.
You will receive the credit within 7 days.
You can ask for a free pickup of your cold box from the closes Gentaur or Genprice Office or you can use your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Lieven Gevaert, Managing Director